If I ring the gallery who will I speak to?
Joanne Paris, Lara Bennett, Mechelle Bernhardt, and on the occasion Gary Bennett.
What if I buy this online but change my mind?
Give us a call or send us an email within 24 hours.u003cbru003eWe will not be able to refund, but we can certainly change your purchase to another item. If your second choice has a higher value the balance will be payable by you.
Can I buy this item if I ring the gallery instead?
Yes, give us a call on (08) 97587200. Our opening hours are 10 am – 5 pm 7 days a week
Can I arrange my own pickup from JahRoc Galleries, Margaret River?
Yes, you are more than welcome. Just let us know when you are coming.
Is there any need for insurance?
We do recommend insurance to cover any possible damage in transit. It is a very rare occurrence for something to get damaged – but if it did happen then you’re better off being covered as it takes the worry out of the delivery process.
Is there an extra cost for delivery?
Yes. We can give you a rough estimation on the spot, but otherwise, we will get a definite quote directly from the deliverer and pass that price on to you.
If I buy this piece of furniture or artwork – how will it be delivered?
JahRoc can organise this for you. We use reputable delivery companies who specialise in either art or furniture deliveries and have been dealing with us for many years.
What is recycled/salvaged timber?
When the timber was once used in a building, jetty or any other construction, that is demolished and then used for furniture it is recycled. For example, we have used recycled timber from the Cottesloe Flour Mill, the Bunbury Jetty and the Merredin Wheat Bins to name a few. We also salvage timber from the forest floor or from trees that might be blown over in a storm or cut down to make way for roads and power lines. We aim to have as little impact as possible on our native forests so 90% of our timber comes from these resources.
Can you use other timbers?
Yes. We use other local hardwoods such as Sheoak and Black Butt and can also source imported timbers upon request. We have used timbers such as Cedar, Huon Pine, Ebony, Oak and many more over the years. Using exotic or imported timbers does add to lead times and costs but if you’re looking for something special it’s worth it!
Where are Marri and Jarrah timbers grown?
In the South West of Western Australia. They are unique to this region. JahRoc Furniture specialise in making solid timber furniture using these two and other local timbers.
What will I get?
We will send out a Lifetime Guarantee certificate that is signed by Gary and David that you can keep in a safe place.
The lifetime guarantee on JahRoc Furniture – what does it cover?
Anything that could go wrong due to the structural manufacture of the piece of furniture. It does not cover general wear and tear or the lacquer finish You will feel comfortable in knowing that we feel so confident in our method of manufacture, that we stand by it by giving this guarantee.
Will I need to maintain the finish?
No not with the lacquer finishes, just wipe it over with a clean damp cloth after use to clean it. If you really want to use a product we recommend Marveer. Apply a small amount to a clean cloth – rub onto the timber then rub any excess off.u003cbru003eDO NOT use anything silicone-based as this will hinder the ability to re-polish the table in the future.
Can I have an oil finish?
Yes, we do oil finishes. They require more work as the sanding finish needs to be really fine at 1500 grit and so the cost a bit more. They also require a bit more maintenance. We supply instruction for customers that order pieces with an oiled finish.
Who are the owners of JahRoc Furniture?
Where is JahRoc Furniture made?
In Margaret River, Western Australia, in our purpose-built workshop.
What is the process of ordering a piece of furniture rather than buying an existing piece off the floor?
We require a 30% deposit on order, any design drawings of variations will be done after that if required. We will give you an estimated date of completion, at which time you will get a phone call or email notifying you that your furniture is ready and the final balance is due to be paid. Delivery will also be organised at that point.
If what I want is not pictured on the website – what should I do?
Let us know what you want and we can design and make it especially for you. A large portion of our work is custom made furniture, that way the customer gets exactly what they want rather than settle for second best.
Will the price be the same?
Prices can vary, depending on timber selection, size and design variations.